Public Reporting and Reputation Analytics

Duke is committed to being a national leader in health care quality. To achieve that goal, our team partners with Duke Health Performance Services and other leaders across Duke Health to analyze and gain insights from a number of public reporting systems. We then use that data to inform our care delivery opportunities and continuously improve quality of care. Some examples of public reporting systems we utilize are:

• • Leapfrog Hospital Safety Grade. This system measures hospitals in how well they keep patients safe from preventable harm and medical errors.
  • Centers for Medicare and Medicaid Services (CMS) Hospital Star Ratings Program. This program provides a star rating to each hospital based on measures across five areas of quality: mortality, safety of care, readmission, patient experience, and timely and effective care.
  • Centers for Medicare and Medicaid Services (CMS) Quality Reporting Programs. These programs aim to continuously improve the quality of care. We participate in a number of them, including:
    • • Hospital Value-Based Purchasing Program (VBP), which adjusts payments for care to the quality of care
      • Hospital Readmissions Reduction Program (HRRP), which is designed to reduce avoidable hospital readmissions
      • Hospital-Acquired Condition Reduction Program (HACRP), which links payments for care to quality of care
  • Newsweek. Each year, Newsweek ranks hospitals based on recommendations from health care professionals, patient satisfaction with hospitalization, and data on hygiene and quality of care.
  • US News & World Report. Each year, US News evaluates over 5,000 hospitals and reviews their performance in a number of specialties, surgical procedures, and medical conditions