Author: Matthew Ryan

Last month, the members of Duke Health’s Patient and Family Advisory Councils (PFACs) came together for an evening of food and fun. After a day-long retreat, the council volunteers and staff co-chairs joined Duke Health’s senior leadership and members of the Duke Center for Healthcare Safety and Quality team for a special gala celebrating their many impactful accomplishments. The PFAC members are critical to Duke Health’s ability to deliver effective, high-quality and compassionate care to its patients.

See more photos from the PFAC Gala

Interested in volunteering? Contact Shannon Haney at shannon.haney@duke.edu

On September 18, The Duke Center for Healthcare Safety and Quality invited our Duke colleagues who attended the Center’s resilience courses back for an evening of sharing successes and networking. The evening was packed with inspiring presentations and stories from those who took what they learned in class and used it to enhance the well-being of their teams. From celebrating National Talk Like a Pirate Day to organizing team volunteer opportunities, the Ambassadors showcased the many creative ways that someone can become a champion of well-being.

See more photos from the event

A new article from Magnify, the Duke School of Medicine’s latest publication, focuses on burnout among healthcare workers. Burnout is major healthcare issue, affecting the emotional, physical and mental health of the very people who we need at their best to care for others. Duke as a whole has been actively researching and implementing evidence-based tools to tackle burnout and promote a healthy work culture. To be the best for our patients, we must take care of ourselves.

The Duke Center for Healthcare Safety and Quality is proud to lend its expertise to the issue of burnout. Through data collection, education, coaching and toolkit implementation, the Center works hard to help Duke’s healthcare team realize a greater sense of well-being.

To see the full article, which includes a shout-out to the Center and a quote from Duke’s Patient Safety lead, Dr. Jonathan Bae, click here.

Duke’s Patient and Family Advisors played a key role recently in naming Duke University Hospital’s new bed tower, currently under construction. The advisors provided one of the final approvals of the new name alongside the health system’s senior leadership. Thank you to all of our advisors for their dedication to improving the patient experience!

Read the full article here (Duke login required)

Find out more about the Duke Patient and Family Advisory Councils

Last week, Center Director Dr. Bryan Sexton visited the Institute for Patient Safety and Quality at the SingHealth/ Duke-NUS Academic Medical Center in Singapore.

While visiting, Dr. Sexton taught a 2-day Train-the-Trainer Workshop  on Resilience in Academic Medicine to a packed audience. The course was based on our popular Enhancing Caregiver Resilience course offered quarterly in Durham, NC.

Special thank you to our SingHealth colleagues for hosting Dr. Sexton!

 

Dr. Kyle Rehder, Medical Director of the Duke Center for Healthcare Safety and Quality and Physician Quality Officer for Duke University Health System, has been named to The Beryl Institute’s Physician Council.

The council’s aim is “to strategically build a network of Physicians who will work collaboratively with the Institute’s Executive Team to develop a strategy for physician leader engagement in the broader patient experience movement as well as inform the efforts of The Beryl Institute”.

Congratulations to Dr. Rehder!

Learn more about The Beryl Institute and its work around improving the patient experience.

Meet Dr. Rehder

A recent Duke Today article, Tips from Scheduling Building Pros, details some fantastic ways to manage a busy schedule as told by some of Duke’s expert calendar managers.

One common thread throughout the article, though, was the importance of ensuring your own well-being. Tips like leaving enough time to get from one meeting to the next or knowing when to say “no more meetings!” are valuable skills for all to heed. Caring for ourselves is a critical first step towards being an effective team member.

Resilience Tools

Check out these great videos about some of the research Dr. Bryan Sexton and Dr. Carrie Adair have been working on to reduce healthcare worker burnout and enhance resilience and well-being.

Interested in Learning About Resilience Tools?

This April, the Duke Center for Healthcare Safety and Quality was proud to host the 17th annual Teaching and Leading EBM: A Workshop for Educators and Champions of Evidence-Based Medicine . Seventy participants and nearly twenty faculty members from around North and South America spent four days on the Duke Medical Campus. Workshop participants not only learned about the latest research in the field, but they also gained skills in teaching evidence-based practices.

Check out this great article highlighting several of the Duke General Internal Medicine team members who helped make this even a success.

Learn more about the EBM Workshop

* update 7/2019: The EBM Workshop has been renamed and is now called the Evidence-Based Practice, or EBP, Workshop

Duke Regional Hospital has been awarded a 5-star rating by the Centers for Medicare & Medicaid Services (CMS), making it one of only 7 hospitals in the state of North Carolina and the only hospital in the NC Triangle area to receive this prestigious designation. The rating is based on a series of self-reported quality measures, including metrics like patient experience and timeliness of  care.

Congratulations to the Duke Regional team!

See the news story here