Counseling & Support

External Resources

Hope4Healers Helpline. 24/7 emotional support for health care and other professionals provided by a licensed mental health professional (24/7)
National Suicide Prevention Lifeline. 1.800.273.8255 (TALK)
Crisis Text Line – Text HOME to 741741 to connect with a crisis counselor (24/7)

Internal Resources

Personal Assistance Services (PAS). Licensed professionals offer assessment, short-term counseling, and referrals for all Duke staff to help resolve a range of personal, work, and family problems. They provide counseling services, crisis response services, and management consultations.
- - Duke Employees:To schedule an appointment to meet with a PAS counselor contact the PAS office at 919-416-1PAS (919-416-1727)
  - Out-of-State Employees: Services are provided through Business Health Services (BHS) at 800-327-2251.
Chaplain Services. Chaplains are available 24/7 to offer spiritual and emotional support to people of all faiths and belief systems. They provide spiritual and emotional support, and they visit units experiencing adverse events to provide support.
- - Duke University Hospital: 919-684-3586. On evenings/weekends: 919-684-8111 and ask for chaplain on call.
  - Duke Raleigh Hospital: 919-812-7972 (8 a.m.-9 p.m.). After 9 p.m., contact 919-954-3292.
  - Duke Regional Hospital: Call 919-470-4000 and ask for the chaplain on call (#1115).
Caring for Each Other (CEO). The Caring for Each Other (CEO) program provides real-time emotional support for individuals and groups.
- - Peer Support Volunteers. Peers are trained to provide support and referrals to peers who want to speak with someone who provides similar work/services. Peers listen, validate, and refer their colleagues to appropriate resources.
  - Group Peer Support, for groups that have experienced adverse events
  - Emotional Support rounding, for front-line team members
Critical Incident Response Program (CIRP): High-acuity response team available during and following disruptive events to provide consultations for leaders and mental and emotional support for team members. The program is co-led by the Director of DUH Chaplain Services and Education and the Director of Duke Personal Assistance Services. More info.

Click here for a contact list of Duke support resources.